Privacy Policy

Last Updated: 25 November 2024

Rsmart Aviation Software Private Limited (referred to as “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, including but not limited to RsmarTurn, ResoSmart Plus, RsmartAssist, Rsmart AEP, and Rsmart GSE (“Our Products”), and when you visit our website (https://rsmart.fi). By using our products or website, you agree to the practices described in this Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at support@rsmart.fi .

  1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • All products offered by Rsmart, including mobile and web applications.
  • The official website of Rsmart Aviation Software Private Limited.
  1. Information We Collect
  2. Location Data
  • Purpose of Collection:
    • The core functionality of our apps is to provide user-managers with the real-time location of employees (agents/users)to:
      • Dynamically assign or re-assign tasks during operations.
      • Ensure timely task completion and support on-time flight departures.
    • This functionality is critical to achieving the app’s objectives of ensuring operational efficiency and enhancing overall performance.
  • Limited Tracking Period:
    • Location tracking is strictly limited to the employee’s scheduled duty hours.
    • Once the shift ends or the user checks out, the app immediately stops tracking the user’s location.
  • Daily Notification:
    • To ensure transparency, we notify users at least once a day during their duty hours that the app is actively tracking their location.
  1. Other Data
  • Personal Information:
    • Name, employee ID, and contact details as provided by the employer.
  • Operational Data:
    • Shift timings, job assignments, and task completion statuses.
  1. Website Data
  • We collect non-personal information about website visitors, such as IP addresses, browser types, and pages visited, to improve the website experience.
  1. How We Use Your Information

We use the collected data to:

  • Enable managers to assign or re-assign tasks based on real-time location information.
  • Ensure passengers and flights are served efficiently and on time.
  • Allocate the right job to the right location during shifts.
  • Optimize workflows and meet compliance and safety requirements.
  • Enhance operational efficiency and improve the user experience.
  • Improve website functionality and user experience.
  1. Data Sharing and Disclosure
  • With Employers:
    • Data is shared with the respective employer to support operational goals and reporting requirements.
  • Background Location Access
    • The application uses background location access only for features that benefit the user and are essential to the core functionality of the app. This includes:
    • Continuous location monitoring to send notifications when users enter or exit designated areas.
    • Tracking operational efficiency, ensuring user safety & providing real-time updates
    • The location data is collected only for specific roles withing the app & is processed in compliance with this privacy policy and the app’s terms of service. Location permissions are never used for advertising or analytics purposes
  • Legal Compliance:
    • We may disclose information if required by law or to protect the rights and safety of our users.
  1. Data Retention

We retain collected data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Location data is not retained beyond the operational requirements of the app and is only active during duty hours.

 

  1. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

  1. Your Rights

You have the right to:

  • Access, update, or delete your personal information, subject to applicable laws.
  • Opt-out of location tracking by notifying your employer; however, this may limit the functionality of our products.
  1. Children’s Privacy

Our products are intended for use by employees authorized by their employers. They are not designed for or directed at children under the age of 18.

  1. Updates to This Policy

We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a new effective date.

  1. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

  • Email:rajan@rsmart.fi
  • Mobile: +91 8080885543
  • Address:Rsmart Aviation Software Private Limited, 608, Zion, Sector 10, Kharghar, Navi Mumbai – 410210, Maharashtra, India

By using our products or visiting our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.